Customers may request a return for eligible online purchases within 30 days after the order has been delivered. Return requests are subject to the conditions, exclusions, deadlines, product requirements, and other provisions described in this policy. Customers should carefully review the applicable requirements before submitting a return request because certain products, order types, purchase quantities, and delivery destinations may be excluded from the standard return process.
Purchases completed at physical retail locations are handled separately from orders placed through the online store. Merchandise purchased in person should generally be returned directly to the retail location where the original transaction occurred. Such purchases are not normally eligible for submission through the online return system. For merchandise purchased online, customers should use the return procedure connected with the applicable order and customer account.
Customers who wish to initiate an eligible online return should sign in to the account associated with the purchase and access the relevant order through the order history. After selecting the appropriate transaction, customers may use the return feature provided for that order and complete the instructions displayed during the process. When a prepaid shipping label is provided, the merchandise should be securely packaged and delivered to an authorized UPS drop-off location as soon as reasonably possible.
The original shipping charge paid at the time of purchase is generally not included in the refund. Unless required by applicable law or specifically provided under the terms governing a particular transaction, customers are also responsible for the expense associated with sending merchandise back.
Once a returned package arrives at the designated processing facility, the merchandise will be inspected to determine whether it meets the applicable return requirements. Refund processing normally begins only after the returned products have been received and reviewed. Customers should generally allow approximately one to two weeks for the return to complete the inspection and processing stage. Once the refund has been released, additional processing time may be required by the customer’s bank, card issuer, payment provider, or other financial institution before the funds are visible in the original payment account.
Customers should pay close attention to all return deadlines and shipping instructions provided after a return has been authorized. If an approved return is not sent back within the required timeframe, additional deductions may apply. In particular, when merchandise is returned more than 30 days after the applicable return label was issued, a restocking deduction of up to 20 percent of the eligible refund amount may be applied where permitted under the applicable return terms. Customers can reduce the possibility of such deductions by shipping the merchandise promptly after receiving the return instructions.
Apparel must generally be returned in new and resalable condition. Clothing should not have been worn, washed, altered, damaged, repaired, or otherwise used after delivery. Any original tags, labels, or identifying materials required for the return should remain attached and undamaged. Merchandise showing evidence of wear, laundering, alteration, or use, or merchandise missing required tags or labels, may be determined ineligible for a refund.
Products other than apparel should generally remain unused and, when applicable, unopened and sealed in their original packaging. Customers considering a return should avoid assembling, modifying, testing, installing, or otherwise using a product before deciding whether to retain it. Original boxes, protective materials, inserts, accessories, manuals, labels, and other components included with the merchandise should be kept whenever possible. Missing packaging or components may affect whether the product qualifies for a return or may affect the amount of any refund provided.
Certain products are excluded from the standard return process. Merchandise designated as final sale is generally not eligible for return unless applicable law requires otherwise. Special restrictions may also apply to limited-edition products, exclusive merchandise, personalized items, customized products, or products specifically identified as subject to separate return conditions. Customers should review the product description, purchase information, and applicable terms before completing an order, particularly when a product carries a special return designation.
Orders involving larger quantities may also fall outside the standard return program. For purposes of this policy, a bulk purchase generally includes an order containing six or more units of the same product. Related transactions may also be reviewed together when the combined quantity reaches the applicable threshold or when the purchasing activity otherwise indicates that the merchandise was acquired as part of a bulk-order arrangement. Such purchases may therefore be subject to different return conditions.
Digital Pop! redemptions generally become ineligible for return once the redemption process has been completed. Completed digital redemption transactions ordinarily cannot be submitted through the regular online return system. This provision does not limit any warranty, statutory consumer protection, refund entitlement, or other legal right that cannot lawfully be excluded or restricted.
Personalized Pop! Yourself products are generally treated as final once the order has been submitted and completed. Because these products are prepared or configured using selections made by the customer, they are not ordinarily eligible for standard returns or exchanges. Customers should carefully check personalization details, selected options, specifications, and other configuration information before placing the order.
International orders delivered to Canada or Mexico are generally considered final sale under this policy and are not ordinarily eligible for standard returns or exchanges. Any consumer rights, warranty protections, statutory remedies, or other legal entitlements that must remain available under the laws applicable to the transaction are not affected by this provision.
Before shipping merchandise back, customers should verify that the products meet all applicable return requirements. Clothing should remain unworn and unwashed, with all required original tags attached. Other merchandise should remain unused and should include the original packaging and components required under the applicable return conditions. Customers should return accessories, inserts, labels, instruction materials, protective packaging, manuals, and other components supplied with the original purchase whenever they are required or available.
Submitting a return request does not automatically guarantee that a refund will be approved. The merchandise must be received at the designated processing location and evaluated against the applicable eligibility requirements. If the returned product does not satisfy the required condition standards, the return may be rejected or handled according to the circumstances of the transaction and the condition of the merchandise. Customers should therefore avoid using or altering products after deciding to seek a return.
Approved refunds are generally credited to the original payment method used for the purchase. Original delivery or shipping charges are normally excluded unless applicable law or the specific terms governing the transaction require reimbursement. The return review period begins after the merchandise reaches the designated processing facility. The time needed for the refunded funds to appear in the customer’s account depends partly on the policies and processing schedules of the bank, card issuer, payment processor, or other financial institution involved in the transaction.
Customers should keep important return records until the entire process has been completed. Recommended records include the original order confirmation, return authorization, return instructions, shipping receipt, carrier tracking details, and any other documentation connected with the return. Tracking information may be especially useful if confirmation is needed regarding the date the package was handed to the carrier or the date it was delivered to the designated processing facility.
Merchandise that becomes worn, damaged, modified, assembled, altered, or otherwise changed through customer use after delivery may no longer meet the standard return requirements. Customers are encouraged to inspect products shortly after delivery and decide whether they intend to keep them before removing required tags, opening sealed packaging, assembling products, or using the merchandise. Taking reasonable care of the product during the evaluation period can help preserve return eligibility.
Return requirements may differ depending on the merchandise, order details, purchase quantity, delivery destination, and circumstances surrounding the transaction. If a product listing, order confirmation, or return authorization contains specific instructions that differ from the general provisions described here, customers should review those instructions carefully. Product-specific terms may establish additional requirements, exclusions, or deadlines that apply to the particular purchase.
Customers seeking assistance with return eligibility, applicable deadlines, shipping instructions, refund processing, or the status of an existing return may contact loungefly@gmail.com. When requesting assistance, customers should provide the relevant order number and sufficient purchase information to help locate the transaction. Providing accurate details can assist customer service in reviewing the order, confirming applicable return requirements, explaining available procedures, and providing information regarding the current status of the return or refund.